Ticket Sales for VOP

My Culinary s.r.o.,
registered office: Výstaviště 405/1, Brno 603 00,
Company ID: 05421730,
registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 100243

1. Introductory Provisions

1. These Terms and Conditions (hereinafter the "Terms and Conditions") of My Culinary s.r.o., with registered office at Výstaviště 405/1, Brno 603 00, Company ID: 05421730, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 100243 (hereinafter the "Seller") are governed in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code"), by the mutual rights and obligations of the Contracting Parties arising in connection with or on the basis of a purchase contract (hereinafter the "Purchase Contract") concluded between the Seller and another legal entity or individual (hereinafter the "Buyer") through the Seller’s online store or through a third party (intermediary) appointed by the Seller for this purpose on www.gault-millau.sk .

2. These Terms and Conditions and the Complaints Procedure define and specify the rights and obligations of the Seller and the Buyer in the sale of tickets for any cultural, social, sporting, or other events (hereinafter the "Events") organized by the Seller.

3. These Terms and Conditions form an integral part of the Purchase Contract concluded between the Buyer and the Seller. By purchasing tickets, the Buyer confirms that they have acquainted themselves with these Terms and Conditions and expressly acknowledges that these Terms are part of the contractual arrangement between them and the Seller.

2. Subject of the Contract

1. The subject of the Contract is the Seller’s obligation to deliver tickets (electronically) to the Buyer for the Event of their choice in the quantity requested by the Buyer, and the Buyer’s obligation to pay the ticket price.

2. The Purchase Contract is concluded by the Buyer’s payment of the ticket price.

3. After payment of the ticket price, the Seller will deliver the tickets electronically to the e-mail address provided by the Buyer within a reasonable period. The Buyer is not entitled to delivery of tickets before full payment of the ticket price to the Seller’s bank account.

4. By delivering the tickets to the Buyer’s e-mail address specified by the Buyer, the Seller fulfills all obligations arising from the Purchase Contract.

5. Tickets are sent only electronically to the e-mail address provided by the Buyer in the ticket order.

3. Rights and Obligations of the Contracting Parties in Relation to the Event for which Tickets are Purchased

1. The Seller is the organizer of the individual Events for which tickets are sold. By purchasing a ticket for an Event, a legal relationship arises between the Buyer and the Seller as the organizer of that Event. The Seller is responsible for fulfilling the obligations of the Event organizer arising from the contractual relationship between the Buyer and the Seller.

2. By purchasing a ticket, the Buyer undertakes to comply with the rules set by the Seller as the organizer of the Event. The Buyer further undertakes to observe the operating and visitor rules of the Event venue.

3. The Seller, as the organizer of each Event, reserves the right to change its program, date, and venue. By purchasing a ticket, the Buyer acknowledges this right of the Seller as the organizer.

4. The Seller is not responsible for the validity and authenticity of tickets purchased outside the website.

4. Ticket Purchase Procedure and Payment Terms

1. The ticket price is stated individually for each Event. All additional fees associated with the ticket purchase are also stated for each Event.

2. When purchasing a ticket via the website, payment is possible only by payment card that allows online purchases, or by bank transfer to the Seller’s bank account.

3. The Seller is not responsible for any costs incurred by the Buyer in connection with the purchase of a ticket arising from the contractual relationship between the Buyer and the bank that issued the payment card or maintains the bank account through which the Buyer paid the ticket price.

4. Tickets are not sent cash on delivery.

5. Withdrawal from the Contract

1. In accordance with Section 1837(a)(j) of Act No. 89/2012 Coll., the Civil Code, as amended, the Buyer is not entitled to withdraw from the contract concluded between the Buyer and the Seller pursuant to Section 1829 of the Civil Code (withdrawal within 14 days without giving a reason), as this is a contract for leisure activities provided by an entrepreneur (in this case the Event organizer) on a specified date.

2. If the Event date is canceled and a new date is set, the tickets remain valid for the new date.

6. Complaints Procedure

1. All complaints regarding tickets purchased via the website are governed by these Terms and Conditions and the Complaints Procedure set out in this Article 5.

2. The Buyer is entitled to a refund of the ticket price only in the cases and under the conditions specified below.

3. The Buyer is not entitled to exchange a ticket. In the event of damage, destruction, loss, theft, or other devaluation of the ticket, it will not be exchanged, and no compensation will be provided.

4. The Seller is not responsible if the ticket cannot be delivered to the Buyer for reasons attributable to the Buyer, in particular because it cannot be delivered to the e-mail address provided by the Buyer (e.g., full mailbox, spam filter, etc.).

5. If the Buyer does not receive the ticket within 5 hours after full payment of the ticket price (i.e., after the full price is credited to the Seller’s account), they must immediately, but no later than 48 hours after the expiry of the above deadline, contact the Seller and notify them that they have not received the ticket. For this purpose, the Buyer must provide the Seller with the name and e-mail address used as contact or identification details when purchasing the ticket. If the Seller confirms that the ticket was not actually delivered, the following procedure applies:
   a. The Seller undertakes to resend the ticket to the Buyer’s e-mail address within 24 hours, but no later than 1 hour before the Event.
   b. If the Event has already taken place, the Seller undertakes to refund the ticket price to the Buyer no later than 14 days from the Buyer’s complaint.

6. If the Seller, as the Event Organizer, cancels the Event entirely, the Buyer who provided their contact information (e-mail, phone, postal address, fax, etc.) will be informed via this contact that the Event has been canceled. The Seller is not responsible if the Buyer cannot be reached in time or receives the cancellation notice late.

7. If the Seller cancels the Event entirely, the Seller will refund the full ticket price as described below.

8. If the conditions for a refund are met under point 7 of this Complaints Procedure, the refund will be made to the payment card used to pay the ticket price, or in the case of bank transfer, to the bank account from which the payment was made. The full ticket price paid by the Buyer will be refunded no later than 14 days from the cancellation of the Event. Only the ticket price is refundable. The service fee is non-refundable.

9. For complaints, contact us at info@gault-millau.sk 

7. Personal Data Protection Policy

1. The Seller processes the Buyer’s personal data for the purpose of fulfilling the contractual relationship between the Buyer and the Seller pursuant to Art. 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), to the extent provided by the Buyer. To the maximum extent, this includes: name, surname, e-mail address, telephone number, and bank account or payment card number. The minimum scope of personal data required as a condition of concluding the contract consists of: name, surname, and e-mail address. Bank account or card numbers are recorded only in accounting on the Seller’s bank statements without any link to other personal data and are not further processed.

2. Specific purposes of processing personal data:
   a. delivering the ticket to the Buyer and sending information about changes to Events or tickets;
   b. identification of the Buyer in handling complaints under the Complaints Procedure in Article 7.

3. The Buyer provides personal data through the website and broker software. In case of incorrectly entered data (e.g., typo in name or phone number), the Buyer is obliged to contact the Seller. The Seller stores personal data for the necessary period, but no longer than 12 months, after which the data will be deleted. If the Buyer wishes to have their data deleted earlier, they may contact the Seller with such a request.

4. At Events, the Seller as organizer may take photographs and short audiovisual recordings for the purpose of promoting the Events online. The Seller strives to respect visitors’ privacy as much as possible. If the Buyer finds themselves in such material and is clearly identifiable, they may contact the Seller and request additional technical measures for anonymization.

5. The Buyer may at any time address requests or complaints regarding the processing of their personal data to the Seller or to the Data Protection Authority.

8. Final Provisions

1. If any provision of these Terms and Conditions and Complaints Procedure is found invalid or ineffective, it shall not affect the validity and effectiveness of the remaining provisions, which are severable.

2. The Seller is entitled to amend these Terms and Conditions at any time.

3. All provisions of these Terms and Conditions and the Complaints Procedure and the contractual relationship between the Buyer and the Seller are governed by Czech law.

4. These Terms and Conditions are governed by Czech law. This is without prejudice to the mandatory provisions of the legal system of the Slovak Republic, which shall apply to consumers with habitual residence in Slovakia.